FAQs and our answers about Pricing

From your second and subsequent hire period onwards, we will refund your unused days when you vacate. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

Absolutely not. Drive up access is available on almost all of our units and there is no additional charge for it, whatsoever. Our ground floor units allow you to unload directly from your vehicle. For our first floor units, the car or van can be parked right next to a [...]

We only reserve vacant units. Once you're in and hiring, your unit is yours for as long as you need it. You don't have to request a longer term. When you pass the date that you've paid up to, we will invoice you for the next term and you [...]

Payment is due in advance. You can pay for your first term by credit or debit card. Thereafter you can pay by card, transfer or cheque. For monthly and quarterly hire terms you must choose repeat card payments or direct debit. If there’s anything else we can help you with, [...]

Yes. All hire charges are payable in advance. This means that you must pay for the entire period 'up front'. For example, if you take a six-month hire because you would like the 20% discount, you will need to pay for the full six months and at each renewal. You [...]

No. You can come and go as you please, during our opening hours. This applies to all 500+ of our green steel storage units. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

We ask you to insure your goods whilst you store with us. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

Absolutely not. We charge for replacement keys if you lose them and for late payment, but we don't charge an extra admin fee simply for coming in to store. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 [...]

Yes. If you are on a monthly contract, the direct debit or credit card payment will be drawn on roughly the same date, each time. If you have taken a quarter, half-year or year-long hire, the money will become due on roughly the same date, but at longer intervals. [...]