FAQs and our answers about Pricing

Because we are happy for you to arrange your own insurance, we do not charge you for ours. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

From your second and subsequent hire period onwards, we will refund your unused days when you vacate. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

Absolutely not. Drive up access is available on almost all of our units and there is no additional charge for it, whatsoever. Our ground floor units allow you to unload directly from your vehicle. For our first floor units, the car or van can be parked right next to a mobile access platform (moveable stairs with a nice big landing at the top) so that you can unload directly from the vehicle. Compare photos of ground and first floor access and prices.

We only reserve vacant units. Once you're in and hiring, your unit is yours for as long as you need it. You don't have to request a longer term. When you pass the date that you've paid up to, we will invoice you for the next term and you can simply continue rolling along for as long as you need to. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

Payment is due in advance. You can pay for your first term by credit or debit card. Thereafter you can pay by card, transfer or cheque. For monthly and quarterly hire terms you must choose repeat card payments or direct debit. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

Yes. All hire charges are payable in advance. This means that you must pay for the entire period 'up front'. For example, if you take a six-month hire because you would like the 20% discount, you will need to pay for the full six months and at each renewal. You will always get your discount - it is not an introductory offer - it is for every hire on every unit. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

No. You can come and go as you please, during our opening hours. This applies to all 500+ of our green steel storage units. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

We ask you to insure your goods whilst you store with us. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

Absolutely not. We charge for replacement keys if you lose them and for late payment, but we don't charge an extra admin fee simply for coming in to store. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.

Yes. If you are on a monthly contract, the direct debit or credit card payment will be drawn on roughly the same date, each time. If you have taken a quarter, half-year or year-long hire, the money will become due on roughly the same date, but at longer intervals. For example if you take out a quarterly hire in February, after the initial card payment in February, the first direct debit payment is taken on the 10th of May and then on the 10th of August and November and so on. Because all of our payments are taken in [...]