What is the minimum hire term?
The shortest hire term that we offer is 1 month. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.
What is included in the price of my hire?
Use of the unit, with your own keys - you have unlimited access during our opening hours. Free car parking and vehicle access right up to your unit in all but a very few cases. Our security arrangements, including night time dog patrols, 24 hour lighting and [...]
How does the deposit and refund work?
We take a deposit when you come into store. This is to cover our costs if keys are lost or if the unit is not left vacant and clean and tidy at the end of the hire period. Assuming everything is okay when you vacate, we will return your deposit [...]
How much is the deposit?
We ask for a refundable deposit of £150 for Extra Small Units (4'), £250 for Small and Medium Units (8' and 10'), £300 for Large Units (20') and £400 for Extra Large Units (30'). If there’s anything else we can help you with, do pop in and see us or [...]
Is there an additional charge for the lock?
Absolutely not. Good quality, high security locks, integrated fully into the unit door are standard on all of our units. We do charge you if we have to issue replacement keys after you lose them, but assuming all goes smoothly, the unit and its lock are included as part [...]
Is there an insurance fee?
Because we are happy for you to arrange your own insurance, we do not charge you for ours. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.
What if I want to vacate before the end of a hire period – can I have a refund?
From your second and subsequent hire period onwards, we will refund your unused days when you vacate. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.
Is there an extra charge or more expensive hire charge for direct access?
Absolutely not. Drive up access is available on almost all of our units and there is no additional charge for it, whatsoever. Our ground floor units allow you to unload directly from your vehicle. For our first floor units, the car or van can be parked right next to a [...]
What if I need to stay longer than I originally planned?
We only reserve vacant units. Once you're in and hiring, your unit is yours for as long as you need it. You don't have to request a longer term. When you pass the date that you've paid up to, we will invoice you for the next term and you [...]
What payment methods do you accept?
Payment is due in advance. You can pay for your first term by credit or debit card. Thereafter you can pay by card, transfer or cheque. For monthly and quarterly hire terms you must choose repeat card payments or direct debit. If there’s anything else we can help you with, [...]