Yes. All hire charges are payable in advance. This means that you must pay for the entire period 'up front'. For example, if you take a six-month hire because you would like the 20% discount, you will need to pay for the full six months and at each renewal. You [...]
No. You can come and go as you please, during our opening hours. This applies to all 500+ of our green steel storage units. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.
We ask you to insure your goods whilst you store with us. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.
Absolutely not. We charge for replacement keys if you lose them and for late payment, but we don't charge an extra admin fee simply for coming in to store. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 [...]
Yes. If you are on a monthly contract, the direct debit or credit card payment will be drawn on roughly the same date, each time. If you have taken a quarter, half-year or year-long hire, the money will become due on roughly the same date, but at longer intervals. [...]
Experienced staff, to support you as you work through what size unit you need and what price plan will give you the best value. Unit reservation service subject to availability of units, to help with your planning - contact us, pop in or give us a ring [...]
We keep customers' information on our system so that everyone who takes your call or speaks to you when you come in can pull up your details. This means that you don't have to explain your storage needs and situation to every new person you speak to. Once you [...]
Absolutely. We keep all our original customer feedback sheets and if we select a review to place online, we contact the customer first, in writing and check that they are happy to have their review posted publicly. If you have any other queries we can help you with do pop [...]
Whenever a customer vacates a storage unit, we offer them an exit questionnaire which gives them the opportunity to score us up to five stars on five key elements of our service: Cleanliness of premises Cleanliness of storage unit Helpfulness of staff Security Opening [...]
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